Offshore software development is the same all over the world, regardless of where it’s done. At Nekss, we set the industry standard for offshore development. When you work with our teams, the project manager will communicate with you directly about our progress in every step of the project. This includes the initial project development, a thorough analysis of your needs, documentation of all the requirements, prototype creation, product development and testing, market release, integration with your existing business practices, and ongoing technical support. Even though our work is performed offshore, it will seem as if we are working at your side, thanks to our exceptional communication and the use of the Internet.

It’s important to be clear on timelines from the start. The way the company calculates software development time should be completely transparent – as well as if there’s potential for this changing as the project develops. While discussing this, make sure to ask how they calculate cost in relation to the proposed timeline.

While contractors provide scheduling flexibility for custom software development companies, they can introduce knowledge transfer issues. In turn, this may affect the long-term maintenance of your project. Since it’s important to consider the long-term lifespan of your software project when selecting a partner company, this should be a key consideration. As such, a team that favours direct employees over contractors usually provides much more stability in the long-term knowledge and maintenance of your software system.

When using software development services, make sure to have a discussion detailing who owns the intellectual property (IP), and whether ownership is exclusive. Note that it’s quite common for custom software development companies to maintain a license to use the software they build. This model of IP ownership and licensing allows your project to be accelerated using components and elements from previous systems for previous customers. Essentially, it can be thought of as a “pay it forward” approach that helps all customers.

Front Office solutions require the integration of complex software, switching systems, voice response units, computer telephony interfaces, and various legacy systems. The differences in needs and situations from company to company mandate a Front Office solution that can be customized. A-1 Technology keeps in mind the requirements of your company and develops a solution that best match it.

When you outsource your projects to our company, we not only provide software development services but manage all possible compliance and security issues. Our specialists evaluate all types of threats before creating your digital product including confidentiality weak points, IP compliance, third-party integrations, data management, and others. This approach allows us to discover the possible risks on the prospecting stage and create the appropriate policies to prevent them.

In the initial stages of software development, we reserve up to 24 hours per day for your product support. Even after launching your product our QA engineer provides manual and automated testing of your and reports your and that our developers fix in an immediate way. After 6 months of project development, the client is moved to the service desk. Here you have access to key management personnel to escalate any issue you probably might get within your product. Depending on the priority of the issue, your request can be resolved within 24 hours in case of high urgency so as to match its priority.

After we launch your digital product we provide a post-launch analysis to ensure the high performance, security, lack of bugs and no difficulties in user interaction with your solution. We reserve up to 40 hours a month of development and QA teams work for product support. During these first stages, a full-time junior QA reports the bugs and escalates them for immediate removal. We also use the user's feedback, analytics to improve the product for the next iteration.

To start with, we review project requirements from the client; we get them analyzed and then inform you of the estimation results. Once you are fine with the cost and time, the next step would be to create a project report document and a proposal. Our business analyst will prepare this and then we send you the same for review. Once everything has been finalized we would then take the project to the next stage, which is the development stage.

Every product needs its own unique mix of services to deliver on the intended outcome. We’re not prescriptive when it comes to user experience services. We’ll look to understand needs, goals, and pains from your problem space, users, and business and work to build and integrate the research and discovery throughout the product development process. As the product evolves, the entire product team and client work through phases of systems thinking and information architecture, interaction design, and user interface design practices while using exploratory and validating research methods to gain confidence we’re solving the problem with the right solution.